The novel coronavirus (COVID-19) outbreak has become a global health emergency with governments across the globe going to extreme lengths to curb the spread of virus and reduce risks to individuals and the economy. At Jubilee, we firmly believe that prevention is not just better but also easier than cure. We are monitoring the situation very closely and have already put in place a robust plan of action to ensure that our preparedness and response to the pandemic is consistent with the increased risk. We all are in uncharted territory, and it is important that we remain calm, show solidarity and stand by each other in this difficult time.
As your risk advisor and partner, our commitment towards your safety and well-being remains unwavering. We would like to assure you that our customer support services would remain uninterrupted to maintain the service quality and standards in the face of the rapidly changing situation. Our helplines (0800-03786 and firstname.lastname@example.org) will stay active to address all your needs and queries.
We acknowledge that our exceptional service quality is only made possible by our employees whose health and safety is of equal importance to us. In order to reduce the risk of exposure to our employees, we have taken the following measures:
Deployed our Business Continuity Plan.
Working from remote location in areas of lockdown.
Restricted all non-essential travels either domestic or international.
Regularly updating staff on the latest developments and educating them regarding preventive measures to be taken in the wake of this pandemic.
We urge you to stay updated and to take precautionary measures for the safety of yourself and your loved ones.
Hassan Khan Chief Executive Officer Jubilee General Insurance Company Limited